Please note that the following shipping rules will apply once our first deliveries begin on 10th January 2026.
At UNCO, we are committed to delivering your order safely and efficiently. Please review our shipping policy for details on how we handle shipping and delivery.
Shipping Destinations:
Destination
Service
Cost
Delivery Time
India
Standard Shipping
Free
4–10 Business Days
India
Priority
INR 300
3–6 Business Days
Processing Time:
• Orders are typically processed within 3 business days after payment is confirmed.
• Please note that orders placed on weekends or holidays will be processed the next business day.
Delivery Time:
• Domestic orders are typically delivered within 4-10 business days
• Please note that shipping times are estimates and may vary due to unforeseen circumstances such as weather, public holidays or carrier issues.
Order Tracking:
• Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your shipment via the link provided in the email.
Delivery Issues:
If you experience any issues with your delivery, please contact our customer support team at sales@beunco.com / +91 8320775676. We will do our best to resolve the problem promptly.
Refusal Fees
Please note: If you refuse this package upon arrival, NO refund will be issued for the order cancellation or order return.
Need Help? If you have any questions regarding our shipping policy or need assistance with your order, please reach out to us at sales@beunco.com
At UNCO, we want you to love what you receive! Every item is crafted and packed with care. While most of our orders arrive in perfect condition, we understand that sometimes things happen in transit. Here’s how we handle returns and exchanges:
Ready-Made Items
We accept returns or exchanges only if your ready-made item arrives damaged or defective.
If this happens:
Please contact us within 24 hours of delivery — we want to resolve this quickly for you!
Email us at sales@beunco.com with your:
– Order ID
– Clear photos of the damaged item and the packaging it arrived in.
Once we receive your email, our team will carefully review your case. If your return or exchange is approved, we will process your refund or arrange your replacement/repair.
Refunds will be processed within 7 working days from the date your return is approved.
Please note: We’re only able to process damage claims if they are reported within 24 hours of delivery and include the required photos.
Custom-Made Items
Because custom pieces are made specially for you, they are non-returnable and non-refundable.
However, if your custom item arrives damaged or defective, the same process applies:
Contact us within 24 hours with your Order ID and photos of the issue.
Once your case is approved, we will arrange a repair or replacement, or process a refund within 7 working days if applicable.
A Few Friendly Reminders
We cannot offer returns or exchanges for reasons such as change of mind, wrong size, or if the item was ordered in error.
All return and replacement decisions are made with care by the UNCO team after reviewing your case.
We are truly grateful for your support and want you to be happy with your experience. If you have any questions or need assistance, don’t hesitate to reach out — we’re here to help!
Handcrafted Nature
Our home decor items are carefully handcrafted, making each piece unique. Minor variations in color, texture, or finish are natural and reflect the artisan’s touch, adding to the product’s charm and individuality.
No Warranty
All items are sold “as-is” with no warranty, express or implied, covering defects, wear and tear, or damages resulting from use, environmental factors, or improper care.
Inspection & Responsibility
We encourage customers to inspect items at the time of delivery. Proper care and maintenance are the customer’s responsibility.
Liability
Our liability is limited until the delivery of the product. We are not responsible for incidental or consequential damages thereafter.
By purchasing, you acknowledge and accept these terms. For further assistance, please contact us.
We believe in creating quality-led products and pricing them thoughtfully. Our prices remain consistent throughout the year, and we don’t offer discounts at any point — it’s our way of honouring the value and integrity of every piece we make.
